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PC Products Support Form

If you have any questions about your On Hand Software program, chances are the
answers are right here. Click on the topic and you'll see instructions and help files about
how to solve a problem. This is the quickest and easiest way to answer a question.

Click on this link to see if your question may be here:

Game Is Freezing Using System 10

Game Won't Install Using System 10

Monitor Resolution Changes

DirectX and video driver Information

Display is too Large

Netbook not displaying properly

Mouse / cursor disappeared

Windows 8: DVD not responding

No CD or DVD Drive

CD or DVD player required to install games

Disk doesn’t install the games to PC

Nothing happens when the DVD is inserted into the drive

"Untrusted Publisher" message

Some games not working

Anti-virus program interfering with game install

McAfee Anti-Virus Software Users

Windows 8, DVD not working, game not installing     

Game restarting or not saving progress - Vista/Windows 7

Part of game screen not showing

Game progress is not saving

Can't Play Full Screen in Windows 10

Virus Protection

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Abandoned: Chestnut Lodge Asylum

Apothecarium: The Renaissance of Evil

Card Games Mega Collection

Clutter V

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Haunting Mysteries: Island of Lost Souls

Inspheration

Kingdom of Aurelia: Mystery of the Poisoned Dagger

Mahjong Legends of the Tiles scores lost

Mystery Expedition: Prisoners of Ice

Mystic Gallery

Relic Hunt

Relics of Fate: A Penny Macey Mystery

Sea Legends: Phantasmal Light

Silent Scream

Stolen Beauty

The Dragon Dance

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Some hints and tips for specific games